Every customer gets an answer. At night too.
Email support, returns and complaint handling, and status updates from one team, with human approval. Your customers get fast, accurate answers in your voice.
The daily operational load.
- The inbox is full by morning, and response time is measured in days.
- Returns and complaints are handled by hand, with plenty of errors.
- Customers ask the same ten questions, and every answer is written manually.
- Nobody answers in the evening or at the weekend, and the customer browses your competitor meanwhile.
Here's what the team's work looks like for you.
Email reply drafting
Incoming mail gets a ready reply draft built on your rules. You approve, or set routine cases to run automatically.
Returns and complaint handling
The case is carried through by your rules, with a human approval point at the sensitive steps.
Proactive status updates
Order and case status updates before the customer has to ask.
You get exactly what your company needs.
One focused use case, the one that hurts most.
Two functions, working in sync.
A full industry operations layer.
Brand voice
Replies are written in your voice, and every outgoing message follows your rules.
Control
You set what's automatic and what needs approval. You can take over anytime.
What we get asked most.
- Will this be a chatbot on my website?
- This is email and case handling with human approval. Real admin work by your rules, far more than a chatbot.
- Do sensitive cases run automatically?
- You decide what runs on its own and what waits for your approval. Sensitive cases go to you by default.
- How does it know what to answer?
- It works from your rules, your past replies and your product data, in your brand voice. We tune it together before launch.
Let's talk through how this would look at your company.
On the call we look at your response times and most common case types, and what the team would take over first.